Question 1

Do I need my own Telegram bot?

Accepted Answer

Free and Starter plans use our shared system bot — no own bot needed. Pro, Business, and Enterprise plans register their own bot for custom branding and B2C customer capture via webhook.

Question 2

How is this different from the Telegram Bot API?

Accepted Answer

We handle everything around it: webhooks, retries, rate limits, multi-tenancy, delivery tracking, API keys, encryption, and routing. You make one HTTP call — we handle the rest.

Question 3

Can I send to multiple destinations at once?

Accepted Answer

Yes. A single route can connect one (domain + type) combination to up to 50 destinations simultaneously. Users, groups, channels — all in one API call.

Question 4

Is my bot token secure?

Accepted Answer

Yes. Bot tokens are encrypted with AES-256-GCM at rest and never logged or returned in API responses. Only the message delivery service can decrypt them, in memory, per-request.

Question 5

Do you support B2C (customer notifications)?

Accepted Answer

Yes on Pro+ plans. Register customer chatIds via POST /api/v1/subscriptions, then send them individual notifications using their externalUserId in data.userId.

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